Bradley Ranks Last in Passengers’ Satisfaction Rating of 21 Mid-Sized U.S. Airports
/Air travelers ranked Connecticut’s Bradley International Airport last among 21 medium-sized airports in a passenger satisfaction survey. The airport fell from a second-to-last ranking in a similar analysis done at the end of last year, to the bottom rung of the latest ratings.
Sacramento International Airport ranks highest among medium airports, with a score of 810. Indianapolis International Airport (807) ranks second, and Ted Stevens Anchorage International Airport (806) ranks third, in the survey by J.D. Power.
Bradley’s score of 742 was an improvement from 724 last year, but did not prevent the drop to the bottom of the category. Just ahead of Bradley were Cleveland Hopkins International Airport (754) Kahului Airport (758), and San Antonio International Airport (761). In last year’s survey, Bradley was tied for second-to-last with Kahului; Cleveland finished last. Both passed Bradley in the latest rankings. The medium airport average score was 781 in the survey released this month.
Connecticut Airport Authority Executive Director Kevin Dillon told the Hartford Business Journal, "We're pleased that our score has increased from last year and that our score is the highest among competing airports in the region." He added that “we know that there are areas that need to be addressed, such as enhancing our concessions and terminal facilities. We have already introduced a number of new concessions over the last year and have made major updates to our terminal, and we have an ambitious plan for further upgrades over the coming months and years."
Nationally, overall traveler satisfaction scored a 749 out of 1,000 points, an 18-point increase from last year’s survey. Among the nation’s largest airports, Orlando International Airport received a score of 778 out of 1,000, beating out the runner up, Detroit Metropolitan Wayne County Airport, which received a 767 score.
Newark Liberty International Airport in New Jersey received the lowest ranking among “Mega” airports, earning a score of 686. LaGuardia Airport, in New York City, ranked worst among “Large” airports, with a score of 654.
The survey ranked airports across the U.S. based on several key factors: accessibility, check-in and baggage check process, security screening, shopping, terminal facilities and baggage claim.
Airports were broken down into three categories based on size. “Mega” airports were defined as those handling more than 32.5 million annual passengers. The “large” category included airports with 10 million to 32.4 million passengers and “medium” airports, including Bradley, are those with between 3 million and 9.9 million passengers.
The J.D. Power analysis indicated that “with nearly every airport in the country dealing with challenges of high passenger capacity and ongoing construction projects to address increased demand, technology is helping to directly address these issues.”
“The trifecta of a steadily improving economy, record passenger volume and billion-dollar renovation projects unfolding in airports across the country has created a challenging environment for customer satisfaction,” added Michael Taylor, Travel Practice Lead at J.D. Power.
Now in its 12th year, the study is based on responses from 34,695 North American travelers who traveled through at least one domestic airport with both departure and arrival experiences (including connecting airports) during the past three months. Travelers evaluated either a departing or arriving airport from their round-trip experience. The study was conducted from January through August 2017.

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“Despite growing private-sector demand, it appears that construction employment in some parts of the country is being brought down by declining public-sector investments,” said Ken Simonson, chief economist for the association. “Some of these declines will be offset thanks to recently enacted state infrastructure funding increases, but stagnant federal investments are not helping.”
e of new construction jobs during the past year, followed by Nevada (12.8 percent, 9,700 jobs).
his 12 year old son and a friend play a game in their backyard in Fairfield, using a perforated plastic golf ball and a broomstick handle. They had given up on baseball and softball – not enough players for two teams, not enough space for a field, and too many broken windows.
The National Toy Hall of Fame receives thousands of nominations annually. Whiffle Ball was nominated, but not selected, in 2015. The final 2017 toy inductees, chosen on the advice of a national selection advisory committee, will be announced at The Strong museum on Thursday, November 9. Only two or three of these finalists will join other iconic toys in the hall and sit alongside past inductees such as Barbie, LEGO, Monopoly, Rubik’s Cube, and Star Wars action figures.
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Hurricane Harvey, the efforts with Houston instantly intensified. Berkowitz said SeeClickFix has worked with the city of Houston and several of its neighboring suburbs since 2009, handling an estimated 30,000 residents. Those numbers will likely jump when the totals for 2017 are tallied. Berkowitz told CTNewsJunkie that will be especially true in the coming weeks as operations shift from emergency calls handled by police and other emergency personnel to calls that are SeeClickFix specialties, such as power outages, downed trees and other types of “more routine” assistance.
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from the top down” as the publication highlights “some of the most promising projects, initiatives, and companies that are springing up in every state of the union. Together, they present a portrait of the country today—its concerns and responses, and its enduring capacity for progress.”




Attracting hundreds of women in manufacturing from across the country, WiM's annual Summit is the only national conference of its kind. This networking and educational event features manufacturing plant tours, professional development tracks, industry roundtables, keynote presentations and social events to expand participants' networks.
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Engineers, and George Saiz, President & CEO of The Association for Manufacturing Excellence.
Among the host committee members is the Connecticut Business and Industry Association. The New Haven Manufacturers Association and the Waterbury Regional Chamber’s Manufacturer’s Council are among the Supporting Partners for the Summit.
The analysis points out that a main reason why people don’t have access to broadband internet is due to a lack of income. Cited is a Pew Research poll that found 23 percent of people making under $30,000 per year don’t use the internet, possibly because of the high price for something they don’t consider a basic need. Most rural schools across the country still lack access to fiber and pay more than twice as much for bandwidth.