Local Museums, CRIS Radio, Collaborate to Bring Audio Narration to the Art

CRIS Radio and the New Britain Museum of American Art (NBMAA) are working together to offer CRISAccess™ at the museum, which offers instant, on-demand audio descriptions of selected masterpieces on display by using a personal smartphone and QR Code reader.  The new initiative launched earlier this month. The goal of CRIS Radio and NBMAA’s collaboration is to provide its museum visitors with disabilities the same experience and access enjoyed by their friends, classmates and family, officials explained.

CRIS (Connecticut Radio Information System) is a 39-year-old nonprofit and is Connecticut’s only radio-reading service, providing audio access 24/7 to news and information for people who are blind or print-challenged, including those unable to read due to a medical condition/treatment, physical, learning, intellectual or emotional disabilities.

The New Britain Museum of American Art’s founding in 1903 entitles the institution to be designated the first museum of strictly American art in the country. The singular focus on American art and its panoramic view of American artistic achievement make the NBMAA a significant teaching resource available to the local, regional, and national public.

CRIS Radio is integrating QR Code technology to instantly “link and play” audio files of information posted on signs or other printed materials for people who are blind or print-handicapped. Visitors can access the audio files with any mobile device downloaded with a QR Code Reader application.

CRISAccess™ is part of CRIS Radio’s new Adaptive Audio Accessibility services initiative that promotes access to information at museums for people who have difficulty reading posted signs. The audio displays are triggered by QR code (Quick Response Codes) apps downloaded onto smartphones. A patron simply captures the QR code with the camera phone. The QR code apps are available for download on most online app stores, like Apple or Google.

Michelle Hargrave, Deputy Director at the NBMAA, said, "The New Britain Museum of American Art is thrilled to partner with CRIS Radio in this endeavor to bring greater accessibility to the institution. The Museum is committed to being a welcoming, dynamic, distinguished, and educationally ambitious art museum, and we are very excited that this opportunity will open our galleries to a broader audience."

CRIS Radio’s state-of-the art broadcast center is headquartered in Windsor, where numerous audio recordings are produced. CRIS also operates regional studios located in Danbury, Norwalk, Norwich, Trumbull, and West Haven.

National studies report that only 11 percent of people with disabilities visit museums. The collaboration between the two nonprofits provide a low-cost and simple approach to enhance the visitor experience for people with visual or other print disabilities. CRIS Radio based its CRISAccess program on the recommendations of a focus group comprised of people with visual disabilities convened by the Smithsonian.

CRIS has already been working with leading museums in the state and region, with more to come.  Plans are underway to add the Mark Twain House & Museum to the QR code portfolio. Those already up and running include:

• Connecticut Valley Agriculture Museum
• Jonathan’s Dream
• Mystic Aquarium
• New Britain Museum of American Art
• New England Air Museum
• Old Sturbridge Village 

The recently re-opened Jonathon's Playground, in Bloomfield, is the first outdoor venue to use the technology.  CRIS provided audio descriptions of the playground equipment.

The core of CRIS services is the daily recording of articles featured in more than 70 newspapers and magazines, including the most extensive line-up in the nation of award-winning children’s magazines featuring human narration, all available online and on demand.

CRIS also provides streaming CRIS programs directly to hospitals and other health care facilities through their in-house systems, or through Internet radios installed at assisted living facilities or nursing homes.

The Connecticut Valley Tobacco Museum also recently launched special digital audio guides for the sight impaired, or for patrons who have reading difficulties, as part of the CRIS museum initiative.  The project was funded by the Windsor Lions Club, with the assistance from the Connecticut Radio Information System (CRIS).

Programs powered by CRIS Radio include: CRIS Radio; CRIS Listen Now (online streaming); CRIS Listen On Demand; CRISKids™ and CRISKids™ for Schools;  CRISAccess™ (for museums); and CRIS En Español (featuring Spanish-language newspapers and magazines). CRISKids and CRISKids for Schools offer teachers a low-cost tool to help improve student literacy and reading ability.

CRIS employs a staff of four full-time and three part-time people. Operations rely on approximately 300 volunteers statewide to help with the production, programming and the day-to-day operations of CRIS.

PHOTO:  At left, Michelle Hargrave, deputy director of the New Britain Museum of American Art, watches as Diane Weaver Dunne, executive director of CRIS Radio, demonstrates CRISAccess, which provides audible information about selected masterpieces on display at the New Britain Museum of American Art.

New Wallingford Rail Station Opens Ahead of Next Year's Hartford Line Expansion

The next step in the development of the Hartford line, which will significantly expand daily passenger rail service between New Haven and Springfield, takes place on Monday with the opening of a newly constructed passenger station in Wallingford. The Connecticut Department of Transportation (DOT) will officially open the new CTrail Hartford Line Wallingford Station to the public on Monday afternoon. The new station is located at 343 North Cherry Street, approximately one mile north of the existing station.

It will be opening in advance of the May 2018 launch of CTrail Hartford Line passenger rail service. Gov. Malloy and state officials announced last month that a one-way trip between Hartford and New Haven will run $8 when the expanded commuter service gets underway next spring. A trip along the entire length of the rail line — Springfield to New Haven — will cost $12.75.

The Wallingford station features amenities “aimed at providing a high-quality passenger experience,” officials point out, including high-level platforms on both sides of the track as well as elevators, stairways with an overhead pedestrian bridge to cross the tracks, and canopies covering approximately 50 percent of the platform length. There will be parking for approximately 221 vehicles in two surface parking lots at the station. There is also a passenger information display system, security cameras, electric vehicle charging, and bicycle racks. Limited seating on the platform is also available.

Construction began in December 2014 and cost approximately $21 million.  New rail stations in Meriden and Berlin are under construction, and are expected to come on line prior to the launch of the expanded passenger service in the spring. DOT officials have previously indicated that all stations will be compliant with the Americans with Disabilities Act, and none of the stations will have bathrooms.

Once underway, the new daily service will mean that from New Haven to Hartford, trains will increase from six to 17 per day. Between Hartford and Springfield, trains will increase from six to 12 per day. A new station in North Haven station is currently being designed, and is not due to be built and open until 2020. Stations in Enfield, Newington, West Hartford, Windsor and Windsor Locks stations are also part of the Hartford Line plans. Trains will arrive at stations in New Haven, Wallingford, Meriden, Berlin and Hartford every 45 minutes during peak hours and every 60 to 90 minutes during off-peak periods.

The DOT is accepting comments on the new fares through Nov. 27 by email (dot.hartfordlinecomments@ct.gov) or mail.  In addition, there will be three public comment forums: at 5 p.m. on Nov. 13 at the New Haven Hall of Records; 4 p.m. on Nov. 14 at Capital Community College in Hartford; and 5:30 p.m. on Nov. 15 at the Pioneer Valley Planning Commission in Springfield.

There is more than a rail station at work in Wallingford.  The town has completed a Transit-Oriented-Development (TOD) Plan that features shifting existing industrial development to the north, freeing up space for mixed-use and retail development in Downtown, officials said. The existing Parker Place apartment complex near the station offers a precedent for TOD and is expanding 200 units. The Town is also making efforts to encourage and support TOD by creating a new Town Center zoning district and reducing off street parking requirements. Transit-Oriented-Development refers to a high density, pedestrian oriented, mixed-use development located within a short walk of transit stations. TOD plans are also anticipated at the other stations along the Hartford line.

Longstanding Coverage of State Government to End; Drastic Reduction in Funding, Imposition of Content Limitations Cited

CT-N, which has provided coverage of State Senate and House sessions and all three branches of state government for nearly two decades, will cease operations on Friday, November 3, due to severe budget cuts and limitations on coverage being imposed by the legislature on the network’s operator, the Connecticut Public Affairs Network (CPAN). CPAN has operated the network, under a series of contracts with the legislature’s Joint Committee on Legislative Management (OLM), since March, 1999, and was among the first in the nation to provide comprehensive coverage of state government.

“CPAN was created with a nonpartisan, educational mission to run CT-N as a three- branches network, at arm’s length from the government,” CPAN Executive Director Paul Giguere wrote in a letter notifying the non-partisan OLM that CPAN would be ending coverage. “It was a mission and purpose once supported by the Leadership of the General Assembly. Even the state statute governing CT-N’s revenue intercept refers broadly to coverage of ‘state government deliberations and public policy events.’ The thinking has clearly changed.”

At least one of those contracts, covering November 2003 - October 2006, clearly delineates that CPAN’s operation of CT-N would provide coverage of “the legislature, events of public interest in the Executive and Judicial Branches and other events of statewide interest.”  That contract also indicates that “many of the executive branch events to be covered will be taking place at locations away from the Capitol Complex.”  A subsequent contract, which ran through last year, also stated that “CPAN retains full editorial discretion regarding day-to-day programming.”  CT-N broadcasts seven days a week, 24 hours a day.

CPAN’s most recent contact expired in September, was extended through October, and was on a day-by-day basis this week. The 33-person staff worked with an annual operating budget that was unexpectedly reduced by 65 percent in the budget approved by the legislature this week for the current fiscal year.  At the same time, the legislature sought reductions in coverage of state government outside the State Capitol, limitations on editorial content decisions, and cutbacks on public affairs programming.  Those changes, which were revealed in the RFP for a new five-year in April, drew sharp criticism at that time, which were renewed this week.

“For some time now, we have contended with encroachments on our editorial independence, despite our best efforts to be responsive to concerns while continually working to improve the CT-N service and over-delivering on every contract we have ever signed,” Giguere wrote.

The National Alliance of Public Affairs Networks (NAPAN), points out that while many variations exist in programming and operating models among state public affairs networks, a series of “Best Practices” can be drawn from “the most effective strategies used by highly regarded networks across the country.”

NAPAN points out that “citizens’ trust in all three branches of government is at all-time lows,” and “while the judicial, executive and legislative branches actively operate in states daily, the understanding of what and how decisions are being made at the highest levels go largely unreported and consequently unnoticed by the general public.”  CT-N coverage was available on television and on-line, both live and in archives that are easily accessible to the public.  CPAN also has provided educational materials for classroom teachers and the general public.

In his letter, Giguere, who brought the concept for such a network to the Connecticut legislature in the 1990’s and led its launch and development, said “the scope at which we would be obliged to operate CT-N would cease to provide any meaningful level of transparency:  even less so, if the few coverage decisions we would have the opportunity to make were controlled by the CGA (Connecticut General Assembly) to the extent that recent events convince us they would be.”  He continued:  “at best, CT-N would provide the façade of transparency, cloaked – at least temporarily – in the credibility and reputation that CPAN has spent 18 years building.  We will not abet that course of action by the CGA by participating in it.”

In recent days, CT-N has provided coverage of Gov. Malloy’s news conference announcing he had signed the state budget into law, a news briefing on state infrastructure and resiliency improvements since Super Storm Sandy, meetings of the Connecticut Board of Firearms Permit Examiners and the Governor’s Nonprofit Health & Human Services Cabinet, and a hearing by the legislature’s Judiciary Committee considering nominations of individuals to serve on the State Supreme Court and Appellate Court.

Earlier this year, Danbury State Rep. Bob Godfrey cited the role of CT-N in providing the public with access to government, noting that "The General Assembly itself has provided more public access to lawmaking through both our web site (www.cga.ct.gov) and the Connecticut Television Network (CT-N, at www.ct-n.com)."

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Five best practices for state public affairs networks are described on the NAPAN website:

1. Accessible to All: 24/7 programs on a dedicated channel across multiple platforms

A state public affairs network is most effective in connecting citizens to state government when it is available full-time to the maximum number of citizens possible, including a robust online presence with strong searchable streaming and on-demand content, accessibility enhancements such as closed captioning for the hearing impaired and a permanent archive of programming produced.

2. All Three Branches of State Government

A state public affairs network is most effective in connecting citizens to state government when it provides a nonpartisan, unbiased and unfiltered window on all official state business.

3. Operating at Arm’s Length

A state public affairs network is most effective in connecting citizens to state government when it is structured with an independent governing body using a set of agreed-upon operating guidelines to make programming and operational decisions free from political influence.

4. Citizen Engagement

A state public affairs network is most effective in connecting citizens to state government when it seeks to demystify the process of governing by providing additional information and context through on-screen graphics, online reference materials and links to other resources.

5. Programming Breadth

A state public affairs network is most effective in connecting citizens to state government when it provides a broad range of high-quality public affairs programming beyond gavel to gavel coverage of government proceedings, as well as official emergency information from appropriate state public safety agencies.

Varied Economic Development Projects, People and Programs to be Celebrated by State

The Connecticut Economic Resource Center, Inc. (CERC) has named top economic development projects, programs and leaders from throughout the state to be honored at the annual CELEBRATE CT! event on November 30, 2017 at The Bushnell in Hartford. The 21 honorees were selected by economic development officials in each of 10 regions across Connecticut for their contribution to the state’s economy – such as consistent or growing employment levels, playing a critical role in changing the character of its community or civic engagement, strong public/private collaboration to encourage new investment, or leadership resulting in growth or improvements.

The honorees include initiatives, businesses, organizations and individuals that are widely known in their communities, and some that are less well-known.  Reflecting the growth of the craft beer industry in Connecticut, the honorees include three breweries: Stony Creek Brewery in Branford,  Beer'd Brewing Company in Stonington, Alvarian Beer Company in New Britain. 

“These awards acknowledge key people, programs and projects that are stimulating new jobs and investment in our economy,” said CERC President and CEO Robert Santy. “They are well earned and well-deserved, and CERC is proud to recognize the 2017 honorees and their noteworthy accomplishments that are having a positive impact on Connecticut’s business environment.”

The 2017 honorees also include the UCONN Hartford Campus, which began operations this fall in downtown Hartford, the long-running Goodspeed Musicals, and the Heirloom Food Company in Danielson, an organic cafe and juice bar.  The state's increased emphasis on rekindling the manufacturing industries is reflected in the selections of Pegusus Manufacturing and Hurley Manufacturing.

This is the eighth year the event is being hosted by CERC, a nonprofit corporation and public-private partnership that provides economic development services, working closely with an extensive network of state, regional, local and utility partners to leverage Connecticut’s unique advantages as a premier business location.

Nearly 200 economic development and business professionals from around the state are expected to attend CELEBRATE CT! (To register or sponsor the event, visit www.cerc.com/celebratect)

The 2017 CELEBRATE CT! award honorees:

• Capitol Region/Hartford Joining Technologies UCONN Hartford Campus
• Central/New Britain Alvarium Beer Company Jasko Development LLC
• South Central/New Haven Stony Creek Brewery Mike Freda (for Amazon Fulfillment Center, North Haven)
• Southeastern/New London Beer’d Brewing Sean Nugent (for Preston Riverwalk)
• Lower CT River Valley/Middlesex Goodspeed Musicals Pegasus Manufacturing
• Naugatuck Valley/Waterbury Basement Systems Bristol Centre Square Project
• West/Danbury-Fairfield BRT General Corporation Ferguson Library (1 Million Cups) Inspira Marketing Group
• Metropolitan/Bridgeport Corvus Capital Partners LLC Future Health Care Systems
• Northeastern/Windham Heirloom Food Company Thompson Branding Plan
• Northwest Hills/Torrington Hurley Manufacturing Whiting Mills

CT Among States Most Vulnerable to Identity Theft and Fraud, Analysis Finds

Identity theft and Connecticut seem to go hand-in-hand, according to a new analysis of the prevalence of identity theft across the country. Connecticut ranked among the most vulnerable, at number 10 for identity theft and fraud and number 7 in identity theft complaints per capita. The credit-monitoring site WalletHub released a study this month identifying the states most vulnerable to identity theft and fraud. Analysts compared data for all 50 states and the District of Columbia across eight key metrics, ranging from identity theft complaints per capita to average amount lost due to fraud.

"Connecticut ranked #2 when it comes to Identity Theft in particular. It has the 2nd highest combined rate of identity theft complaints per capita and amount of losses per complaint (in dollars),  WalletHub Analyst Jill Gonzalez told CT by the Numbers. The data sets for the study included identity-theft complaints per capita and average loss amount due to fraud.

The most vulnerable top 10: California, Rhode island, Washington DC, Florida, Georgia, Michigan, Nevada, Texas, New York, and Connecticut.

WalletHub noted that according to the Identity Theft Resource Center’s most recent Data Breach Report, 2017 is on track to register the highest number of data breaches since the center began tracking them in 2005.  Major data breaches this year include Equifax, which potentially impacted more than 145 million Americans.

"The metrics which show truly alarming results in Connecticut's case are Identity Theft Complaints per 100,000 Residents (ranking 7th at 137.90) and Average Loss Amount Due to Online Identity Theft, calculated as the Total Reported Amount Paid / Total Number of Complaints Stating the Amount Stolen (ranking 5th at $12,174.48),” Gonzalez said.

A breakdown of the rankings found that Connecticut was:

• 7th in identity-theft complaints per capita
• 5th in average loss amount due to online identity theft
• 25th in fraud and other complaints per capita
• 23rd in state security-freeze laws for minors’ credit reports
• 24th in compliance with the REAL ID Act. The REAL ID Act establishes minimum security standards for license issuance and production.

The WalletHub analysis included three areas of data:  Identity Theft (47.5 points), Fraud (47.5 points) and Policy (5 points).

Among the policy measures, the state ranked tied for first in the Identity Theft Passport program metric.

"Identity Theft Passport programs help victims of identity theft reclaim their identity,” Gonzalez explained.  “When presented to a law-enforcement agency, for instance, an “identity-theft passport” allows a victim to prevent his or her arrest for offenses committed by an identity thief."

Data used to create the WalletHub ranking were collected from the Federal Trade Commission, Internet Crime Complaint Center, Federal Bureau of Investigation, Department of Homeland Security and National Conference of State Legislatures.

Innovation Drives Start-Up Businesses to Receive CTNext Funding

When CTNext, described as state’s leading resource for entrepreneurial support, distributed $54,000 to five Connecticut-based businesses at the annual CTNext Entrepreneur Innovation Awards, they instantly became five to watch. The fledgling businesses are among a growing number of start-ups that are being encouraged by state and private funding sources as Connecticut seeks to become a place where innovation, often driven by millennials, can thrive.  Such financial support aims to increase the odds of a business succeeding, while at the same time making it more likely that the company founders would stay in the state, at a time when many millennials are heading elsewhere.

The companies, selected from 10 that sought the CTNext funding of $10,000 per company, were:

• FallCall Solutions (Stratford): Creating a telemonitoring system for Apple Watch and other mobile systems for elders and caregivers
• Rumble Helmet (Bridgeport): Developing a smart bicycle helmet that has embedded features designed to communicate the cyclist’s intentions to other road users
• Sitrep (Cheshire): Creating a system for better communication of heating, ventilation and air conditioning (HVAC) problems
• Deo2Go (Norwalk): Creating a topical delivery device that can be filled with a variety of products, such as deodorant, lip balm and sunscreen
• EZ ICE: Manufacturing a kit for a custom and portable backyard ice rink that can be assembled in under an hour, with no tools and on any surface

For the second consecutive EIA, Deo2Go took home the $2,000 Crowd Favorite award. Rumble Helmet won an additional $2,000 as Judges’ Favorite, at the awards ceremony held in Hamden.

Rumble Helmet, founded in January 2017, is a smart bicycle helmet that has an embedded adaptive light system consisting of front flash light, back light, turn signals, and uniquely designed sidelights to communicate the cyclists' intentions to other road users, according to a GoFundMe page, now seeking financial support. The light system can be activated using hand signals. The smart helmet can detect vehicle presence in the cyclist's blind spot. Moreover, it can be paired with a mobile navigation application. This invention has a utility patent and design paten granted.  CEO Reem AlAttas, a University of Bridgeport Ph.D. candidate, is a co-founder.

Sitrep, based in Cheshire, was founded in 2014 to “develop monitoring systems that are intuitively usable.”  Principals are Harland Christofferson, Gary Martin and Michael Byrne.

The mission of Stratford-based FallCall Solutions, LLC is “to become the premier innovator in simplified communication solutions for the geriatric population and their caregivers.” The company website explains that the company aims to maximize elder independence and caregiver peace of mind by “building software based solely on the needs of the consumer rather than the trying to create and introduce new ecosystems into our customers’ lives.”

EZ ICE began in 2010 as a small Rhode Island company constructing ice skating rinks in families’ backyards in the Providence and Boston Suburbs, according to the company’s website.

Since launching the Entrepreneur Innovation Awards in 2014, CTNext has now held 13 total events in the state, awarding a total of $642,000 to 58 unique companies.  All companies – including the most recent selections - must be registered with the Secretary of the State’s Office in Connecticut before receiving any grant dollars from CTNext.

“It’s exciting to see the innovative ideas moving toward commercialization by our state’s entrepreneurs, and we are so pleased to be able to provide support to help progress those ideas to the next level,” said Glendowlyn Thames, Executive Director of CTNext.

Award-Winning Accelerator Prepares for Next Cohort of Start-up Businesses

reSET, a Hartford-based non-profit organization supporting entrepreneurs, has opened applications for its highly regarded business accelerator program for 2018. Tailored for impact-driven businesses but available to early-stage ventures across all industries, reSET’s Impact Accelerator was a winner of the U.S. Small Business Administration Growth Accelerator Competition, and was the only Connecticut accelerator to receive the award, in 2015. Running from next January through May, the five-year old program will provide entrepreneurs with access to the knowledge and resources they need to grow their businesses and impact. Applications are being reviewed on a rolling basis; the final deadline is December 8, 2017.  Applicants are not limited to the Hartford area or Connecticut; in previous cohorts, participants have been from other states and nations.

reSET is a nonprofit organization whose mission is advancing the social enterprise sector. Its strategic goals are threefold: to be the “go-to” place for impact entrepreneurs, to make Hartford known as Impact City, and Connecticut the Social Enterprise state. reSET meets entrepreneurs wherever they are in their trajectory and aims to help them take their businesses to the next level.

The accelerator program has graduated 80 businesses to date. Recent participants have experienced success in advancing their businesses, including competitor acquisition, venture capital investment, and nationwide sales and recognition. 

Among the businesses are Almasuite, CareerPathMobile, Phood, Pelletric, Eureeka, Save America, and Genius Box. Kate Pipa, co-founder of Genius Box, which develops and sends science kits to elementary and middle-school age children, credits the Impact Accelerator with helping her business gain traction.

“reSET’s Impact Accelerator was a great stepping stone for getting introduced to and more involved in Connecticut’s startup scene.  Just being in reSET’s community allowed for access to workshops, mentors and service providers to answers questions and provide advice on different challenges that can come up when starting your business.”

Over the course of four weekend summits during the accelerator program, participants selected for the 2018 cohort will be connected to customers and industry-specific mentors. Up to 20 entrepreneurial teams will have access to:

• 20+ optional workshops covering a range of topics in business and social enterprise
• Numerous structured and unstructured opportunities to engage with investors and advisors
• 1-year reSET membership (includes access to co-working, programming and the on-site Entrepreneur-in-Residence)
• Exclusive discounts on business software packages and other resources

The accelerator will be free for accepted entrepreneurs and no equity will be taken from their operations. Graduates will also have an opportunity to compete for $20,000 in unrestricted funding at a culminating Venture Showcase in Spring 2018.

“As an entrepreneur myself, I have experienced the ups and downs of launching a new business,” said Jeremy Szechenyi, reSET’s Programs Manager. “Between reSET’s physical office and programs, we give entrepreneurs the resources and network that is critical to surviving and bringing their work to the next level.”

An information sessions will be held at reSET  (1429 Park Street, Hartford) on October 26 from 12:30-1:30pm, and November 15 from 5:30-6:30pm.  The sessions will be informal and meant to address prospective candidates questions.

reSET serves all entrepreneurs, but specializes in social enterprise ― impact driven business with a double or triple bottom line. In addition to providing co-working space, accelerator and mentoring programs, reSET aims to inspire innovation and community collaboration, and to support entrepreneurs in creating market-based solutions to community challenges.

Cybersecurity Remains Top Business Concern As Risks Mount; State Task Force Formed to Investigate

National Cybersecurity Awareness Month, marked annually in October, is sandwiched this year between one of the largest reported data breaches in history and the busiest online shopping period of the year. Now, the Connecticut Better Business Bureau says a new study shows small businesses are having difficulty calculating the cost versus risk of strengthening protection of their vital information.  And state and federal authorities have formed a new statewide task force to investigate cybersecurity crimes. The study, conducted by  the Council of Better Business Bureaus concludes that while most small businesses are aware of specific threats, the majority are at odds about how to prevent becoming a victim.

"Awareness of the potential and perceived cybersecurity threats is a crucial starting point," according to Connecticut Better Business Bureau spokesman Howard Schwartz. "The study shows that most small businesses are strengthening their data protection to some degree, however, it concludes they must place more emphasis on employee education to prevent cybercrime."

In an online survey of 1,100 businesses in North America, The State of Small Business Cybersecurity in North America finds 81 percent of small businesses use basic data protection tools such as antivirus software, and 75 percent protect their systems with firewalls. The downside is that the report reveals less than half of respondents concentrate on employee education, which is considered by the authors to be one of the most cost-effective prevention tools.

The most compelling reason for small businesses to take stronger cybersecurity measures, BBB points out, is because half of the study's respondents said they could not remain profitable for more than one month if their essential data was stolen.

Even though small businesses may be easier targets for determined cybercriminals, data breaches at the largest commercial, industrial and government networks yield information that is of much greater value because of stolen information's quantity and content, officials point out.  BBB urges businesses to train employees about data security protocols, because firewall and antivirus protection are not sufficient if your employees don't know how to detect and steer clear of suspicious online activity.

The Connecticut Business and Industry Association (CBIA) points out that “getting hacked can destroy customers’ trust and cost companies millions of dollars in legal fees, investigations, damage control, and lost income,” adding that “too many companies underestimate this threat or simply don’t know how to protect themselves until its too late.”

CBIA is holding free webinars for CBIA member companies this fall, with sessions upcoming on Oct. 25, Nov. 15 and Dec. 15.

The State Director of the Connecticut Small Business Development Center, Emily Carter, points out that for many small business owners, cybersecurity doesn't extend beyond using antivirus protection.  "It's something they think is only a threat for large corporations and big brands, but that's inaccurate," she explained.  SBDC recommends that small businesses train employees on best practices upon hiring and regularly provide training on cybersecurity.  SBDC has developed a workbook that lists resources that small business owners can access for free training, and a step-by-step guide to create a cybersecurity plan for their business.

“One of the most important things an employer can do for their business in the fight against cyber terrorism is to educate their employees," said Lynn Souza,  CEO of KyberSecure, with Connecticut offices in Fairfield and Rocky Hill.  "Cybersecurity is the responsibility of everyone, and end users are the gate keeper.  Teach them how to spot fraudulent emails, remind them weekly to be vigilant, and post cybersecurity information in public spaces.  Warren Buffet was quoted as saying ‘It takes 20 years to build a reputation and 5 minutes to ruin it.  If you think about that you’ll do things differently.’  However I like to change that just a bit and say ‘It takes 20 years to build a reputation and one click to ruin it. If you think about that you’ll do things differently.'  Teach your employees to always ask before clicking on anything and empower them with the tools and training they need to help protect your business,” Souza added.

Last July, Gov. Malloy announced a cybersecurity strategy for the state that included business among other sectors, and this week United States Attorney Deirdre M. Daly and representatives of federal, state and local law enforcement announced the formation of the Connecticut Cyber Task Force to investigate complex crimes in cyberspace.  The state strategy indicated "person, agency,organization and business in Connecticut faces some degree of vulnerability. You are affected whether you are a major corporation or the convenience store down the block."  It warned that "today’s firewall is tomorrow’s soft spot. Cyber risks are inherently complex and changing."   One of the key areas of focus for the Task Force is "to identify and disrupt criminal organizations that use computer intrusions to defraud companies of their money and information."

The Connecticut Cyber Task Force will be based at the FBI in New Haven. It includes representatives from the FBI, Drug Enforcement Administration, U.S. Secret Service, U.S. Postal Inspection Service, Homeland Security Investigations, Internal Revenue Service – Criminal Investigation, Defense Criminal Investigative Service, Connecticut State Police and 11 police departments from across the state, including the Bridgeport, Bristol, Fairfield, Greenwich, Hartford, New Canaan, New London, Norwalk, Stamford, Torrington and Westport Police Departments.

“The broad reach of cyber criminals can be felt almost every day in Connecticut,” said U.S. Attorney Deidre Daly.  “Day after day, we learn of companies, municipalities, educational institutions, hospitals, public utilities, nonprofits and citizens being targeted by bad actors.  These cyber criminals seek to disrupt our work, steal our intellectual property, compromise the personal or financial information of employees, customers and citizens through dedicated denial of service (DDOS) attacks, spear phishing campaigns, ransomware and malware attacks and other computer hacks or cyber intrusions.”

Adds Carter, "Cybersecurity is becoming a bigger and bigger issue, and it's not going anywhere."

Business owners can learn more about cybersecurity steps they can take through "5 Steps to Better Business Security" at bbb.org/cybersecurity. BBB also offers these tips to help protect personal and financial data while doing business and browsing online:

• Look for HTTP"S" - You will find it in your web browser's address bar. The "s" stands for secure and it will be accompanied by a padlock icon. That means the business is using technology to secure information between your digital devices and its website. Avoid using free wireless connections for shopping - Scammers can set up a fake wireless network with a legitimate-looking name in a coffee shop, restaurant, library, airport, hotel or anywhere else. Unless you verify the name of the establishment's real network, a hacker can burrow into your computer. Experts also recommend avoiding conducting any commerce or logging on to your accounts using a free public wireless network.
• Greeting cards can come at a high price - It's not unusual to receive an online greeting card at this time of year, but you can lessen the chances of downloading a virus if you confirm with senders that they emailed the card link to you. Clicking on a fake holiday card can cause big trouble and infect your computer.
• Educate your family - Explain why it is potentially dangerous to click on email or social media links or attachments, unless they are absolutely certain the sender is legitimate. Use the same caution on websites when clicking on hyperlinks or downloading files.
• Update and scan - Antivirus and firewall software do not provide sufficient protection unless you update it and scan your computer or smart device regularly.

Enfield, Backed by Western Mass., Goes After Amazon HQ2

The State of Connecticut is throwing its muscle behind Hartford and Stamford in their bids to become the home of Amazon’s second headquarters.  The Economic Development Council of Western Massachusetts, however, has issued a letter supporting a bid by the town of Enfield. In addition to Enfield, the cities and towns of Bridgeport, Fairfield, New Haven and Stratford submitted a joint proposal; Danbury also applied.

The bid by Enfield is perhaps the most ironic, as the Boston Globe pointed out in a front page article .  The central location being proposed is currently the Enfield Square Mall, which has seen its anchor stores – Macy’s, JC Penney’s and Sears – leave in recent years, followed by numerous smaller retailers.  The proposal is on the agenda of the next town Economic Development Commission, scheduled for Wednesday morning.  The Enfield proposal suggests Hartford, West Hartford, Windsor, Meriden and New Haven and Springfield as "potential satellite campuses" and stresses Enfield's place at the center of the Knowledge Corridor, which runs from Springfield to New Haven.

“It’s a scene repeating itself in dying suburban malls around the country,” the Globe reported, “a sweeping economic disruption known as the Amazon effect.”  Industry analysts have predicted that 20 percent of the 1,200 shopping malls in the U.S. will “meet their demise,” the Globe indicated.

Amazon.com has received 238 proposals from cities and regions across North America.  Amazon said Monday that 54 states, provinces, districts and territories in the United States, Canada and Mexico were represented in the bids. The number of applicants underscores the interest in the contest, which Amazon announced last month. The world’s largest online retailer said it would invest more than $5 billion and create up to 50,000 jobs for “Amazon HQ2”. The deadline for submitting proposals was last Thursday.

"There are no state boundaries for our region's workforce, company supply chains and students," Rick Sullivan, president and CEO of the Economic Development Council, wrote in a letter supporting Enfield.  The town is along the so-called "Knowledge Corridor," the economic region that includes Springfield as well as Hartford and New Haven, and follows the Interstate 91 corridor in Massachusetts and Connecticut.  The corridor is expected to benefit from the introduction of regular commuter rail service, being introduced next year; the Enfield proposal provides Amazon with a map of the new Hartford Line rail route.

The Enfield bid touts its proximity to higher education, Bradley International Airport and major highways, as well as arts and culture. Also highlighted are major businesses located in the community, including Lego, MassMutual, Brooks Brothers, and Eppendorf, according to published reports. The Enfield proposal opens with a stylized newsletter of the future, including facts about Enfield and the region, led by the headline “Internet Retail Giant Pumps Life Back into Dying Mall!”

"With a population of nearly 50,000, Enfield’s 33 square miles are at the center of the New England Knowledge Corridor, Enfield provides quick and easy access to several US Highways, airports and rail systems," the 12-page Enfield proposal explained.  "Tax Increment Financing (TIF) districts are being created in Enfield and surrounding towns to support new development and growth. Abatements and Regional Revenue Sharing are all available to sweeten the deal. Connecticut has the lowest corporate tax rate in the North East."

After having received more than a dozen potential bids, state economic development officials opted to promote Hartford and Stamford as its leading candidates to land the headquarters, developing a website to promote the two regions, under the headline “The Talent You Need.  The Lifestyle They Want.”  The submission noted that "if Connecticut were a country, we’d be the sixth most productive in the world—ahead of Germany, Japan and Hong Kong."

A letter of support jointly signed by the state’s seven-member Congressional delegation and included with the state’s submission did not indicate a preferred location in the state, advocating “full support of Connecticut as the home of your second headquarters.”  A similar letter was signed by legislative leaders of both political parties, along with the co-chairs of the state’s Commission on Economic Competitiveness.  That letter noted that “Connecticut has already made a major commitment to Amazon, with facilities in Windsor and Wallingford, and another planned for North Haven.”

The Hartford bid was supported by the Mayors of Hartford, East Hartford, and West Hartford, along with Chip Beckett of Glastonbury, Chair of the Capital Region Council of Governments.  A joint letter was included in the state’s overall package.  A similar letter supporting Stamford came from that city’s Mayor.

An additional letter of support for the state’s bid was signed by 57 business leaders from throughout the state, accompanied by another from nearly three dozen higher education leaders from public and private institutions.

It was, some have suggested, a show of unity that has been generally lacking during the four months that the state has operated without an approved state budget, the longest such period in the state’s history.

Some communities, most notably the joint proposal by the cities of Bridgeport and New Haven, along with their immediate suburban neighbors, didn’t make the state cut, but submitted proposals nonetheless.  The Enfield proposal touts the entire region, along the I-91 corridor.  Locations in Enfield, including the mall, are suggested, as are other communities north and south of the state line that could host various divisions of an Amazon headquarters, according to reports on the proposal.

Portions of artists renderings included in State of Connecticut proposal advocating for Stamford and Hartford.

Concerns Raised That U.S. Census Count Changes, Funding Cutbacks May Hurt Connecticut

It occurs once every decade – the U.S. Census aims to count everyone in the United States, and is the foundation upon which a plethora of funding and policy decisions are based for much of the decade that follows.  The next nationwide census, in 2020, is already raising red flags, here in Connecticut and across the country. The Connecticut Council for Philanthropy is encouraging local participation in a national webinar about the role that philanthropy in ensuring a fair and accurate count in the U.S. Census in 2020.  The webinar, on October 30, 1:00 – 2:00 pm, is one of the early efforts to raise awareness of potential implications for the census if Congress, in an effort to keep costs in check, makes fiscal decisions that turn out to be penny wise and pound foolish – potentially jeopardizing levels of federal aid to communities and states, including Connecticut, that will last a decade.

"If you underfund the Census, you get an undercount," says Kenneth Prewitt, who directed the bureau during the 2000 Census. "And if you don't count people, they are politically invisible, in effect," he said earlier this year in Time magazine.

Announced plans by the U.S. Census Bureau, that it will be “introducing significant innovations to conduct the 2020 Census,” is spurring concerns even as the planning process is being refined and funding and operational decisions are being made.  The Bureau is focusing on “four key innovation areas… with cost reductions in mind.”  Among them is “re-engineering address canvassing,” a critical first stage in the census counting process.

Policy and administrative decisions, such as the changes outlined in the latest Census Bureau plan, will carry significant implications for census accuracy and outcomes, point out webinar organizers the United Philanthropy Forum and Funders' Committee for Civic Participation (FCCP). It is imperative, the organizations emphasize, that philanthropy take action now to support a fair and accurate count.  Speakers on the webinar will include:

• Terri Ann Lowenthal, Census Consultant with Funders' Committee for Civic Participation's Funders Census Initiative 2020
• Debbie McKeon, Senior Vice President of Member Services, Council of Michigan Foundations
• Daranee Petsod, President of Grantmakers Concerned with Immigrants and Refugees (GCIR)

Officials point out that “Data from the census drive key decisions made by government, business, nonprofits and philanthropy. Unfortunately, the Census has historically missed disproportionate numbers of people of color, immigrants, young children and low-income and rural households.”

In a commentary article earlier this month in CT Mirror, Aparna Nathan and Mark Abraham of New Haven-based DataHaven raised concerns not only about the impact on nonprofit organizations from a less-than-accurate census, but about the across-the-board dangers of a census that does not provide an accurate count – particularly for Connecticut.

The culprit: underfunding. 

In 2012, according to Nathan and Abraham, Congress told the Census Bureau to spend no more for the 2020 Census than they spent on the 2010 Census, and even encouraged them to spend less. Carrying out the same operation as in 2010 would cost a projected $17.8 billion overall, but the 2020 Census Operational Plan aims for $12.5 billion.  Already, a number of dry-runs and field tests have been postponed or cancelled outright, potentially undercutting plans for the census, now littler more than two years away.

“An underfunded 2020 Census is likely to systematically undercount some of the state’s more vulnerable populations and undermine efforts to create a more equitable, opportunity-rich state,” they wrote.  “Since population distributions are used to draw voting districts and determine the number of representatives each state or neighborhood gets in our legislative bodies, undercounting hard-to-count groups means that their vote may count less and their voice might not be heard at the state level or in Congress.”

The U.S. Census Bureau’s 2020 Census Operational Plan, dubbed “A New Design for the 21^st Century,” increases reliance on technology to determine its count, considered to be a most cost-effective approach.  But others say technology has its limits, especially among certain populations, and overreliance can lead to an incomplete and inaccurate count.

The document itself acknowledges that possibility, noting that “As the Census Bureau continues to evaluate the 2020 Census operational design, an analysis of the impact on the quality of the census results is required to ensure that innovations designed to reduce cost do not have an unacceptable impact on quality.”

Sizeable immigrant populations throughout much of the state, and refugee populations in Hartford and New Haven, might find themselves questioning the confidentiality and importance of the census, especially in the current climate of fear and anti-immigrant rhetoric, pointed out Terri Ann Lowenthal, a consultant and former congressional staffer who directed the House’s census oversight subcommittee and now lives in Stamford, Connecticut.

Because individuals in urban and immigrant communities tend to respond at lower rates to census inquiries received by mail, the more costly personal visits be census officials are necessary to obtain more accurate population and demographic counts.  If those visits are reduced in order to cut costs, the accuracy of the census itself is likely to diminish, observers say.  Connecticut, which does not have independent counts of its entire population, depends heavily on data derived from the U.S. Census for a host of policy and funding decisions.

Fred Carstensen, Professor of Finance and Economics at the University of Connecticut and director of the Center for Economic Analysis at the school, commented recently that “In the face of its fiscal/budget crisis, an accurate census and vastly improved understanding of demographics is crucial. But in all likelihood, Connecticut will fly blind--and lose significant federal dollars.”

The National Committee for Responsive Philanthropy recently pointed out that "Counting every person in the United States is an extraordinarily complex endeavor – it is the nation’s largest peacetime mobilization of personnel and resources. Even with careful planning, a perfect count is virtually impossible: Some people are missed, some are double-counted, and some do not respond fully. But, because the accuracy of the census directly affects our nation’s ability to ensure equal representation and equal access to public and private resources, achieving a fair and accurate census must be regarded as one of the most significant civil rights and social justice priorities facing the country."