Fuel Companies, Home Contractors Top List of Consumer Complaints in 2013

Complaints about home improvement contractors, the perennial front-runner among Connecticut consumers, were eclipsed in 2013 by complaints about fuel-related companies, according to the state Department of Consumer Protection (DCP).   The two categories made up nearly one-third of all consumer complaints to the department.

The agency’s annual “Top Ten” list of consumer complaints, based on  a review of more than 6,000 written consumer complaints received in 2013, saw fuel-related complaints rise to the top for the first time.   Fuel companies were the subject of 17.5 percent of consumer complaints, while home improvement contractors caused 14.5 percent of complaints fiiled during the year.

Telemarketing, retail and Internet complaints, real estate and auto dealer complaints retained their place on the list, and some business closures also led to increased complaints in some areas, officials said.  Telemarketing continued to rank third, as it has in recent years.

The state agency received a total of 6,008 written complaints in 2013, while the number of phoned-in complaints and questions numbered in the tens of thousands.  The areas included in the ten leading causes of consumer complaints accounted for nearly 60 percent of the written complaints during the year.

The Top Ten categories for consumer complaints received by DCP in 2013:

1. Fuel – gasoline, propane, oil  (17.5% of all complaints) –  The sudden closure of a home heating oil delivery company earlier last year helped to fuel a spike in consumer complaints involving fuel and fuel related categories. Gas pump “jumps,” bad or short firewood, gas pump signage and propane delivery were topics described in consumers’ complaints last year.  The agency is proposing legislation this year to further improve consumer protections under pre-paid fuel contracts.

2. Home improvement/New home (14.5%) – Up slightly from 2012, complaints about home improvement contractors and new home builders are common and typically involve issues such as unfinished work, improper contracts, damage to home or property, shoddy materials, non-return of deposit.  Contractors should be registered with the Department of Consumer Protection and consumer contracts should indicate that consumers have three business days to cancel the contract.

3. Telemarketing (7.6%) – This category often includes complaints about some entities not currently covered by the Do Not Call law, and includes complaints about numerous businesses flouting the Do Not Call law. Where a number can be traced to a Connecticut business, the Department enforces the Do Not Call law. However, non-traceable numbers, out of state and out of country numbers are provided to the Federal Trade Commission for enforcement. 

 4. General retail (5%) – These complaints involve bricks and mortar stores, and generally include problems with refunds, exchanges, warranties, rebates, advertising, or service.

5. Occupational trades (3.6%) – DCP investigates complaints related to the occupations that it regulates, including work performed by tradespersons such as plumbers, electricians, home inspectors, well drillers, heating and cooling contractors, and others.

 6. Real estate (3.3%) – DCP licenses and regulates real estate salespersons, brokers and appraisers, and it also responds to consumer complaints about contract errors, misleading advertising, buyer/seller agreement violations, alleged fraud, and property valuation.

7. Restaurant (2.3%) – In 2013, closures led to a spike in restaurant complaints which is not usually a major category of consumer complaints. A major wedding reception facility in the Hartford area closed, leaving brides-to-be without their deposits or a venue for their reception. Smaller restaurant closings and consumers’ subsequent loss of gift card value also contributed to a higher than normal complaint tally in 2013.

8. Internet Sales (2%) –  Problems in this category include include non-delivery of items or overcharges, companies that engage in repeat billings, unauthorized charges or ACH withdrawals, or that do not respond to “opt out” requests from consumers.

9. Auto Dealer  (1.8%) –  Issues include non-delivery of ordered vehicles, over-charges, warranties, rebates, advertising, or aggressive sales tactics.

10. Debt collection (less than 1%) –  Consumers report harassing behavior on the part of debt collectors. Sometimes consumers complain that they will not pay the debt for a service or product that doesn’t work.  Anyone who has a problem with something that they owe payments on must complain to the original seller about the problem, not to the debt collection agency, officials advised. Debt collectors are not allowed to be abusive, nor threaten any action that they cannot or will not reasonably undertake. Consumers have the right to dispute a debt in writing.

World Language Teachers Meet Amidst Growing Interest in Language Fluency

It’s a busy week at Central Connecticut State University.  With the aura of a presidential visit not quite faded, the university is preparing to host the 8th annual CCSU Conference for Language Teachers.  The one-day conference brings together teachers of world languages from across the state at a time when the global interdependency of businesses continues to ramp up the need for students fluent in languages – and cultures - beyond their own.

The conference, Teaching World Languages Today: Skills, Resources and Methodologies, will be held Saturday, March 8, 2014 from 8:00 a.m. to 4:00 p.m., and features presentations focused on innovative techniques and new technology for teaching Spanish, Chinese, French, and Italian in the classroom.

Among the more than two dozen presentations, topics range from the use of social media to boost language acquisition, creating a literature-based Mandarin Chinese curriculum, developing cultural competence, how a Japanese “boot camp” was used to teach English to students in that nation, advantages of on-line technology to advance language skills, and the use of literature to impart language skills and cultural knowledge.

Connecticut is now two years away from the start of a graduation requirement in world language for all high school graduates in the state.  The new mandate, which was to begin this fall, was pushed back by last year’s state legislature and now will take effect with the class of 2020 – high school freshmen in 2016, according to officials at the Council of Language Teachers (COLT)

Connecticut General Statutes Section 10-221 requires that beginning that year, students must have two credits in world languages in order to graduate.  The National Journal has reported that only 10% of native-born Americans can speak a second language, compared to 56% of European Union citizens. Writing in Forbes magazine, strategy consultant Dorie Clark  noted a year ago that "the ability to speak a second (or third) language is clearly important for becoming a global leader."

Those making presentations at the CCSU Conference include middle school, high school and college language teachers from across the state as well as some from beyond Connecticut, ranging from the East Hampton Middle School and Glastonbury High School to the United States Military Academy at West Point and the Consulate General of Italy in London.

Connecticut is not alone in looking at world language in the schools.  The state of Utah is currently in the midst of seeking public comment on revised world language core standard requirements for grades K-12.  In California , state legislators approved a seal of biliteracy , beginning in January 2012, that high school graduates can earn for their diplomas to indicate fluency in two or more languages. The Connecticut State University System, which has since become part of the Connecticut State Colleges and Universities under the state's reorganization of high education, had approved plans to institute new admission requirements beginning in 2015 at the four state universities to include two years of world languages. 

The conference will focus on inter-disciplinary approaches and innovative trends in language education, incorporating new technologies into language teaching, and "flipping" the language classroom  It affords an opportunity for language teachers to share their knowledge, perspectives, and expertise, as World Language education evolves to meet the needs of a more intertwined and interdependent world economy - and the opportunities that presents for students.

Conference sponsors include the CT Council for Language Teachers (COLT), CCSU Department of Modern Languages, Chinese Culture Center, Confucius Institute, CT Italian Teachers Association, Italian Resource Center, and Summer Institutes for Language Teachers.

Volleyball to Overrun CT Convention Center Twice in 2015; New Event Coming to Hartford

2015 is shaping up as a banner year for the Connecticut Convention Center.  For the second time in the span of a few weeks, the convention center  has announced a new event will be coming to town.  The New England Region Volleyball Association (NERVA) will bring its first-ever Northeast Junior Championships to Hartford over Memorial Day weekend in 2015.

The tournament, featuring junior teams from throughout the Northeast, is expected to bring over 2,000 players, 400 coaches, 75 officials and volunteer tournament staff, and 3,500 family members and fans downtown, from Friday, May 22 through Monday, May 25, 2015.

Better yet, NERVA has committed to holding the event at the venue for the next three years, through at least 2017, with over 3,000 overnight rooms and 1,100 rooms anticipated for the new annual event.

Tournament organizers are planning to fill the facility with 200 teams playing on 25 courts set up inside the Convention Center’s exhibit halls. They have experience in turning the space into an enormous multi-court facility, having held its annual Mizuno New England Winterfest at the facility in January over the long Martin Luther King, Jr. weekend, for each of the past five years.

Also on the docket at the Connecticut Convention Center in 2015 is the Museum Store Association national conference, to be held in Hartford for the first time next April.  It is the organization’s first conference in the Northeast in a decade.  They met in 2003 in Philadelphia, and will meet next month in Houston.

Other multi-year contracts continue.  ConnectiCon, which has been hosted at the Connecticut Convention Center since 2005, will return this year and next.  Mary Kay will return to the facility in 2015 and 2016.  And the National Association of Campus Activities (NACA), which has gathered at the Convention Center annually since 2007, will do so again this year and in 2015. The STITCHES-East regional knitting enthusiasts will be back every year through 2017.

“We have always valued our partnership with the Connecticut Convention Center and the Connecticut Convention and Sports Bureau,” states David Peixoto, NERVA Commissioner. “Our partnership has grown to develop Winterfest as the Premier Volleyball tournament in the Northeast. We look forward to making the Northeast Junior Championship just as successful.”

The new four-day event does not require teams to qualify to participate. While it will serve as a season-ending tournament for some, the event will allow for additional preparation to teams continuing on to nationals. Participants are 12-18 years old, as NERVA follows USA Volleyball age guidelines.

Winterfest, which is the largest volleyball tournament held in New England, is designed to showcase female high school volleyball players to college coaches and recruiters from throughout the Northeast.  The event brings in around 6,000 visitors to the area every year.

The New England Region is one of many Regions in the United States that aid in the governing of the sport of volleyball. Regional Volleyball Associations (RVAs) are member organizations of USA Volleyball (USAV). The RVAs serve as the grassroots function for the USAV and individually and collectively serve as a catalyst for USAV functions.

The Connecticut Convention Center is the state’s premier meeting venue and the largest full-service convention facility between New York and Boston. Overlooking the Connecticut River, it features 140,000 square feet of exhibition space, a 40,000-square-foot ballroom and 25,000 square feet of meeting space, as well as ample sheltered parking.

Connecticut Gets An Additional Area Code - 959 to Join 860, Beginning in August

Some residents and businesses within Connecticut's 860 area code will have an additional area code to become familiar with beginning this summer.  The state Public Utilities Regulatory Authority (PURA) has announced that because of continuing local demand for telephone numbers, remaining unassigned telephone numbers in the 860 area code are expected to be exhausted by the end of this year.

To meet the continuing demand, the PURA approved a new area code, 959, to be assigned as an overlay to the 860 region. An overlay is the addition of an area code to the same geographic region as an existing area code. An overlay does not require customers to change their existing area code, personal telephone numbers, or the manner in which they dial local calls.

Connecticut is far from alone in the introduction of new area codes across the country, and it's not the first time for an area code overlay in the state.

Kentucky residents in the 270 area code saw the introduction of an overlay area code this week, as the 364 area code was introduced for some new customers.  Indiana introduced 10-digit dialing last week to prepare for the introduction of an overlay area code this fall.

According to the North American Numbering Plan Administration, which handles the allocation of additional area codes nationwide, sixty percent of the U.S. state regulatory commissions – a total of thirty - have ordered overlays as the method of area code relief.  Throughout 2014, 25 states will have overlays in place with five more states in various stages of implementation of their overlays.  Three states (Indiana, South Carolina and Tennessee) t ordered their first overlay late in 2013, while California, the most populous state in the U.S., recently approved what will be their sixth overlay – the 415/628 combination coming to San Francisco.

Current plans call for the new 959 area code in Connecticut to go into effect August 30, 2014. After that date, customers requesting new service, an additional line, or in some cases, moving their service may be assigned a number in the new 959 area code.  According to NANPA, area code 203, in the southwestern portion of Connecticut, has had an overlay of area code 475 available since December 12, 2009.  The first 475 phone numbers have been issued within the past year, according to PURA officials.

In Nebraska, however, overlay day is said to be four years away.  Published reports indicate that demand for new phone numbers has slowed as fewer people become first-time cell phone customers.

For most customers, the new 959 area code should have minimal impact:

• existing telephone numbers, including current area code, will not change;
•  customers will continue to dial area code + telephone number for local calls, and 1 + area code + telephone number for long distance calls;
•  local calling areas will remain the same;
•  prices for calls and coverage areas will not change due to the overlay;
•  customers will still dial services such as 911 (211, 411, 811, etc.) with just three digits.

The North American Numbering Plan Administratin (NANPA) is an integrated telephone numbering plan serving 20 North American countries that share its resources. These countries include the United States and its territories, Canada, Bermuda, Anguilla, Antigua & Barbuda, the Bahamas, Barbados, the British Virgin Islands, the Cayman Islands, Dominica, the Dominican Republic, Grenada, Jamaica, Montserrat, Sint Maarten, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, and Turks & Caicos.

The Atlantic reported last month that for a brief period in the 1990s, Lockheed Martin oversaw the administration of area codes; after Lockheed got involved with telecom concerns, however, the FCC decided that it needed a neutral and non-governmental body to administer the nation's numbers. Lockheed's numbering division divested itself and became Neustar, which remains under contract with the FCC, according to the magazine.

Local Connecticut customers should contact their respective carriers with questions about the new 959 area code, and are advised that they can check PURA's website (www.ct.gov/pura) for updates.

Nearly Half of States Pushing Minimum Wage Higher Than Federal Level

Gov. Malloy’s proposal for Connecticut to raise its minimum wage to $10.10 by 2017 would extend the state’s longstanding status as consistently above the federal minimum wage.  But Connecticut is far from alone in outpacing the federal government.  The current federal minimum hourly wage is $7.25.

Data from the Pew Research Center and USA Today indicates that no fewer than 21 states have set higher minimums, ranging from $7.50 in Missouri to $9.32 in Washington State. Those states collectively include 45% of the nation’s working-age (16 and over) individuals, according to 2013 data compiled by Pew.  It is expected that by the end of 2014, an additional nine states may be above the federal minimum, marking the first time minimum pay in most states will be above the federal level, according to the National Employment Law Project, as reported by USA Today.

Thirteen states raised their minimum wage on January 1, 2014, including Connecticut.  On January 1, Connecticut's minimum wage moved from $8.25 to $8.70, the first of two scheduled increases in the state’s minimum hourly wage. A second increase is set to follow on January 1, 2015, bringing the state's minimum wage up to $9.00 per hour, based on legislation approved last year.   Malloy’s newly proposed three-year incremental increases would continue to bump up the hourly minimum through 2017.

Last February, a Pew Research Center survey found that 71% of people favored an increase in the federal minimum to $9.00/hour from $7.25. USA Today has reported that as many as 11 states and Washington, D.C., are expected to consider increases in 2014.

Adjusted for inflation, the federal minimum wage peaked in 1968 at $8.56 (in 2012 dollars), according to Pew researchers. Since it was last raised in 2009, to the current $7.25/hour, the federal minimum has lost about 5.8% of its purchasing power to inflation, Pew points out.

Just over half (50.6%) of the 3.55 million U.S. workers who were at or below the federal minimum in 2012 were ages 16 to 24; an additional 20.3% were ages 25 to 34.  Pew indicated that both shares have stayed more or less constant over the past decade. The 3.55 million represents about 2.8% of all wage and salary workers.

An estimated 70,000 to 90,000 workers out of Connecticut’s total workforce of 1.7 million earn the minimum wage. It has been reported that a Connecticut resident working full time this year at minimum wage will make $18,096.  

The Bureau of Labor Statistics, which tracks the federal and state minimum wages, indicates that in 2000 the federal minimum was $5.15 and Connecticut’s was $6.15.  A generation ago, in 1972, the federal minimum wage was $1.65; Connecticut was at $1.85.

Number of Brewery Permits Nearly Doubles in CT in Past Five Years

The number of brewery permits in Connecticut has nearly doubled during the past five years, from 19 in 2008 to 36 in 2013, reflecting the rapid growth in the state – and nationwide – in the craft brewing industry.

Connecticut ranked #29 in the nation, between Georgia and New Jersey, in the state-by-state rankings, compiled by Bloomberg.com using data from the Beer Institute and the Alcohol and Tobacco tax and Trade Bureau.  There were 3,699 permitted breweries in the United States last year, about 34 percent more than the previous year.

California led the nation with 508 brewery permits, followed by Washington State with 251, Colorado with 217, Oregon with 208 and Michigan with 188.  Rounding out the top ten were Pennsylvania (176), New York (172), Wisconsin (147), Texas (117), North Carolina (114) and Illinois and Ohio, each with 112 permitted breweries.  Every state in the nation saw an increase from 2012 to 2013.

According to the data, Connecticut had 19 permitted breweries in 2008 and 22 in 2012.  That number jumped to 36 last year.  In comparison to other states, Connecticut’s ranking dropped from 19th in 2012 to 29th in 2013, even as the number of permitted breweries increased by more than 50 percent.

 With 19 breweries and 16 in planning, according to the Brewers Association, Connecticut's economy and craft brewing industry could see tens of thousands of dollars of reinvestment.  In the comparative survey, permitted breweries refer to manufacturers that have completed the appropriate paperwork and obtained the necessary permits to operate, though they may not be fully operational yet, according to Bloomberg.com .

Among our neighboring states, between 2008 and 2013, Massachusetts increased from 41 to 70 brewery permits, New York from 72 to 173, and Rhode Island, which ranked #48, from 5 to 10.   North Dakota, which had one permitted brewery in 2008, now has nine, moving from #50 to #49 in the nation.

The U.S. Department of Justice Bureau of Alcohol, Tobacco & Firearms (www.atf.gov) requires retailers and manufacturers of alcohol (i.e. brew pubs) to register. The Bureau also regulates the operation of distilleries, wineries, and breweries as well as, importers and wholesalers in the industry. In addition, the Liquor Control Division of the  Connecticut Department of Consumer Protection requires a liquor permit.

The state’s tourism website, “Still Revolutionary,” suggests that “Whether you’re looking for a relaxing Sunday afternoon with friends or a longer vacation with a significant other, take a few days to explore the Connecticut Beer Trail.”

The site states unequivocally that “Connecticut is home to some of the best breweries in the country!  The Connecticut Beer Trail spotlights the high quality and creative diversity of fresh, hand-crafted, locally-brewed beer, linking together some of the best breweries in the nation.”

The Connecticut Beer Trail website, www.ctbeertrail.net, lists:

• Thomas Hooker Brewing Company
• Olde Burnside Brewing Company
• New England Brewing Company
• Cottrell Brewing Company
• Cavalry Brewing Company
• City Steam Brewery Cafe
• Back East Brewing Company
• Half Full Brewery
• Relic Brewing
• Two Roads Brewing Company
• Beer'd Brewing Co.
• Thimble Island Brewing Co.
• Southport Brewing Company Restaurant & Brewery
• Shebeen Brewing
• Top Shelf Brewing
• Broadbrook Brewing
• Firefly Hollow Brewing

Other local brands included are:

• Cambridge House Brewing Company
• Stony Creek Brewery
• Weed Brewing Company

Additionally, a number of breweries are in an early phase of development, according to the website:

• Overshores Brewing Co.
• Lost Elm Artisinal Ales
• Black Pond Brewing
• Stubborn Beauty Brewing

CTBeerTrail.net was launched in 2010 by Byron Turner, according to the website ctbeerwine.com, to create a local craft beer social media community that was well-timed with Connecticut’s legislative push for a “Connecticut Brewery Trail.”  Gov. Malloy signed Senate Bill No. 464 into law on July 13, 2011, establishing a Connecticut Beer Trail by allowing the Department of Transportation to permit directional and other official signs or notices about facilities where Connecticut beer is made or sold, including signs or notices containing the words “Connecticut Brewery Trail”.  The website reports that as of December 2013, such signs have yet to be posted.     (Chart: Washington Post)

Soda Tax Won't Hurt Job Prospects, Tobacco Tax Offers Preview, New Studies Find

As the Connecticut legislature considers a proposal to implement a 2 percent tax on sodas, proposed by Senate Majority Leader Martin Looney at the suggestion of New Haven Mayor and former state senator Toni Harp, two new academic studies challenge the beverage industry’s view that state and local taxes on sugary drinks will hurt employment, and offer suggestions to policy makers based on the tobacco tax experience.

Harp has said the soda tax would discourage consumption of the sugary beverages – part of her campaign to combat obesity - and bring in an estimated $144 million in revenue for the state each year. It would tax all beverages “high in calories or sugar” by two percent, but does not specify how many calories or grams of sugar would trigger the tax.

The studies, appearing in the February and March issues of the American Journal of Public Health, argue, in one case, that claims of employment losses are off base because they focus only on the effects within the industry, ignoring the economic activity that comes with people substituting lower-priced goods for more expensive products as well as new spending from tax revenues.  The other study says that tobacco taxes offer a how-to road map for policy makers.

The study to be published in March, led by Jennifer L. Pomeranz, JD, MPH, while at the Yale Rudd Center for Food Policy and Obesity at Yale University, uses as its premise that “excise taxes on sugary beverages have been proposed as a method to replicate the public health success of tobacco control and to generate revenue.”

“Sugary Beverage Tax Policy: Lessons Learned from Tobacco”  indicates that “as policymakers increase efforts to pass sugary beverage taxes, they can anticipate that manufacturers will emulate the strategies employed by tobacco companies in their attempts to counteract the impact of such taxes.”  Pomeranz suggests that “policymakers should therefore consider two complementary laws—minimum price laws and prohibitions on coupons and discounting—to accomplish the intended price increase.”

Researchers at the University of Illinois, in a just-published study in the February issue of American Journal of Public Health, found that a 20 percent increase on the price of sugar-sweetened beverages would have an overall positive impact on the labor market.

The American Beverage Association has traditionally argued that manufacturers, distributors and small business owners, particularly grocers and convenience store proprietors, would suffer were soda taxes to be imposed, but the study says that’s not likely.

In recent years, proposals to tax those beverages fell short in California, Vermont, Hawaii, Massachusetts, Mississippi, New York and Rhode Island, Governing magazine reported.  In Maine voters passed a soda tax of 42 cents per gallon in 2008 but repealed it two years later amid a major lobbying effort from the American Beverage Association. Voters in Washington state similarly reversed their legislature in 2010.  As of the end of state legislative sessions in 2011, Governing reported, only four states had taxes specifically targeting sugary beverages, including Arkansas, Tennessee, Virginia, and West Virginia, according to the Tax Foundation.

In the study published this month, researchers ran a simulation of the impact of 20-percent soda tax in Illinois and California—selected for regional differences—and found slight employment increases would occur, but the net effect would be close to nothing. They found that people choose to spend their money on other things, not to forego spending entirely, and that employment gains in other sectors of the economy far outweigh the job losses for soda makers, National Journal reported.

“We find there are losses in the beverage industry, but when you’re talking about the whole economy suffering job losses, you can’t just talk about your own industry,” Lisa Powell, health policy professor at the University of Illinois at Chicago and the study’s lead author, told National Journal. “Using job loss as a scare tactic for the economy overall is misleading.”

Public health advocates have warned of a link between added sugar and illnesses ranging  from Type 2 diabetes and obesity to heart disease and osteoporosis. The caloric intake of sugary beverages increased dramatically from 1988 to the mid 2000s, though consumption has dropped across all age groups in recent years, Governing reported, with some citing the increased public attraction to teas and other beverages.  Like Harp and Looney in Connecticut, some elected officials around the country have proposed raising taxes on sugary drinks in order to reduce consumption.  The New Haven Register reported that Harp has pointed out that revenue from the cigarette tax has decreased, showing that the effectiveness of a tax in reducing consumption.

Pomeranz is a public health law and policy researcher focusing on marketing, labeling and youth access issues related to food and beverages, over-the-counter diet drugs, and dietary supplements, publishing on topics including discrimination, the First Amendment, public health preemption, and innovative regulatory strategies to address public health problems such as obesity. She is Assistant Professor at the Center for Obesity Research and Education in the Department of Public Health and at the College of Health Professionals and Social Work at Temple University, having served previously as Director of Legal Initiatives at the Yale Rudd Center for Food Policy & Obesity.  She is currently the Policy Chair of the Health Law Section of the American Public Health Association and the official liaison between the American Academy of Pediatrics and the American Public Health Association.

Lisa Powell is a Senior Research Scientist in the Institute for Health Research and Policy and Research Professor in the Department of Economics at the University of Illinois at Chicago. She has extensive experience as an applied micro-economist in the empirical analysis of the effects of public policy on a series of behavioral outcomes.

A 2011 study by the Yale Rudd Center for Food Policy & Obesity found that young people are being exposed to a massive amount of marketing for sugary drinks, such as full-calorie soda, sports drinks, energy drinks, and fruit drinks.  The study, described as the most comprehensive and science-based assessment of sugary drink nutrition and marketing ever conducted, found that companies were marketing sugary drinks targeting young people, especially black and Hispanic youth.

Drive for More Electric Vehicles Continues to Gain Support, Funding in CT

The advance of electric cars continues, as does Connecticut’s encouragement of the trend.

The Connecticut Department of Energy and Environmental Protection (DEEP) and the Connecticut Automotive Retailers Association (CARA) will recognize state automobile dealers who sell or lease the highest number of electric vehicles (EVs) between February 1 and July 31, 2014 with the first ever “Connecticut Revolutionary Dealer Award.”  One award will be presented to the dealer that sells or leases the highest number of new EVs – including plug-in hybrids – and the other will go to the dealer who sells or leases the most EVs as a percentage of total sales during the period.

The announcement this week follows by just a few months the agreement by eight states representing nearly a quarter of U.S. auto sales – including Connecticut - to promote infrastructure and take other steps to increase the number of electric- and hydrogen-fueled cars, trucks and buses on the roads. The states involved are Connecticut, California, New York, Maryland, Massachusetts, Oregon, Rhode Island and Vermont.

By developing standards for charging stations, expanding financial incentives to buy the cars and lowering consumer electric rates, the states hope to make the vehicles more appealing, The goal is 3.3 million non-polluting cars on the road by 2025. Zero-emission vehicles include battery-electric vehicles and hydrogen fuel-cell-electric vehicles

State Funding Leads to More Charging Stations

State officials said that Connecticut is leading the nation in developing ways to encourage residents and businesses to buy electric and other zero-emission vehicles when making transportation purchases.  Since July 2013, the state has provided $177,600 to 48 towns, businesses, and schools to build 75 electric vehicle charging stations throughout the state.  It is estimated there are already more than 164 publicly available charging stations in Connecticut, including many located at auto dealers.

The Department of Energy and Environmental Protection provides an up-to-date list of all the charging stations in Connecticut, as well as those near the state’s border in neighboring states.  Just over 50 of Connecticut’s 169 communities have at least one charging station.  Both Hartford and New Haven each have nine stations. Stamford has six, Bridgeport has one, Waterbury has none, according to the January 2014 data from DEEP.

Nationally, automakers are under pressure from the federal government to increase the average mileage of the vehicles they sell. Zero-emission vehicles are also supposed to make up at least 15% of sales by 2025. The Electric Drive Transportation Association told CNN Money said the market for electric and hybrid vehicles is growing steadily, especially as word of mouth spreads from satisfied customers.

 Electric vehicles are “a ‘win-win’ for our state because they can cut costs for motorists while improving our environment and public health,” said interim DEEP Commissioner Ronald Klee.  “Cars and trucks burning gasoline and diesel are one of the largest sources of harmful air pollution and greenhouse gases that contribute to climate change.” Expanding the number of publicly available charging stations in Connecticut is critical to meeting the goals of the eight-state agreement.”

Electric cars are powered entirely by an electric motor supplied by a large battery.  Unlike traditional hybrid cars, electric cars do not have a gasoline engine; they are “fueled” by plugging into an electric charging station.  A plug-in hybrid electric vehicle has an electric motor, an internal combustion engine and a plug to connect to the electrical grid.

The Connecticut Automotive Retailers Association is a statewide trade association representing over 250 franchised new car and truck dealerships primarily engaged in the retail sale of new and used motor vehicles, both foreign and domestically produced.

Last fall, Luis Ramírez, CEO of GE Energy Industrial Solutions joined Governor Malloy in unveiling the GE Electric Vehicle (EV) Solar Carport in Plainville.  The project, one of the most expansive undertakings of its type in North America, uses GE’s new smart EV Charging Stations to charge electric vehicles.  DEEP’s stated goal, former Commissioner Dan Esty said at the time, is to provide “publicly accessible EV charging stations within a 15-minute driving radius of any location in Connecticut.”

U.S. electric car sales have more than tripled from 17,000 in 2011 to 52,000 in 2012, according to data from the DEEP. Motorists bought more than 40,000 plug-in cars in the first six months of 2013, the most recent data available.

Connecticut Talks Issues at Forums, Conferences Across State

The Connecticut legislature, now underway for 2014, is not the only place for conversation on key issues impacting Connecticut.  A range of news organizations, nonprofits, associations and community-based groups are sponsoring forums, summits and sessions to better-inform the public and bring interest and attention to specific issues.  Among them:

February 10  - Hartford’s Edgy Arts, Mark Twain House & Museum

The Hartford area attracts an array of creative people from actors to musicians, poets to painters.  What is it that so draws artists?  What to they need to flourish here?  A discussion of the creative economy, in the Capitol City.  Refreshments at 5:30; panel discussion at 6:15.  Advance articles published in The Hartford Courant; a program of Hartford Young Professionals & Entrepreneurs (HYPE), FOX Connecticut and The Hartford Courant.

February 20 - Pay-for-Success Informational Conference, Legislative Office Building

National leaders from the emerging field of Pay for Success will be speaking, with a focus on three key elements: 1) Offering high-quality preventative services; 2) Requiring rigorous measurement of results; and 3) Capturing savings or avoided costs. The 2014 Pay-for-Success (PFS) Informational Conference, 10:00-12:30 PM, will offer interested stakeholders the chance to discuss the field with leaders from around the country, while hearing about projects underway in the areas of early childhood, juvenile recidivism, health care and workforce development.  Sponsoring organizations include BlumShapiro, Connecticut Institute for the 21^st Century, Capitol Region Council of Governments, Connecticut Center for Social Innovation, Community Impact Strategies Ltd, and Connecticut Association for Human Services.

February 24 -  The Knowledge Economy; Connecticut Conference of Independent Colleges, CT Mirror, Quinnipiac University

Connecticut is home to almost 50 colleges and universities and has created an industry in surrounding towns and cities. What is expected as we continue into the 21st Century? Join the Connecticut Conference of Independent Colleges and The Connecticut Mirror in the lively discussion, "The Knowledge Economy," on Monday, Feb. 24 , from 7-9 p.m., in the auditorium at the Quinnipiac University Frank H. Netter MD School of Medicine. This event is free and open to the public. No registration is necessary.  Panelists include Sal Filardi - Vice President, Facilities & Capital Planning, Quinnipiac University; Rich Jacob - Vice President for Federal and State Relations, Yale University; Todd Andrews - Vice President for Economic & Strategic Development, Goodwin College and Jeff Seemann - Vice President for Research, UCONN.

February 26 - Vital Voices in Entrepreneurship, Goodwin College

A special speaker series focused on the first-hand perspectives of leaders making a mark in business and the community. The next event at Goodwin College's Community Room on February 26 will feature Stew Leonard, Jr., President and Chief Executive Officer of the unique, family-owned and operated farm fresh stores, Stew Leonard's. The keynote address will commence at 6:00 p.m., preceded by a networking reception at 5:00 p.m. with wine, beer and hors d'oeuvres.

February 28 – Retrofitting Our Towns:  Can We Add Density, Affordability and Walk-ability to Help Municipalities Survive…And Thrive?  The Lyceum, Hartford

Can suburbs and smaller towns reshape and respond to the demographic, economic and lifestyle pressures of the 21^st Century?  One of the nation’s leading experts – Lynn Richards of the EPA Office of Smart Growth – assesses four Connecticut municipalities and offers lessons for all the others.  Program 9:00-111:00 AM.  Sponsored by the Connecticut Main Street Center, Partnership for Strong Communities and the American Planning Association - Connecticut.

March  7  - An Honest Look at Mental Illness, Connecticut Forum, The Bushnell

The Connecticut Forum presents a conversation about perceptions, realities, and what it’s like to work and live with the stigma of mental illness.  Panelists include journalist and mental health advocate Andrew Solomon, Dr. Hank Schwartz, Chief of Psychiatry at Hartford’s Institute of Living, former NBA player Royce White and bipolar disorder authority Dr. Kay Redfield Jamison.   Founded in 1992, The Connecticut Forum is a one-of-a-kind 501(c)(3) nonprofit organization serving Connecticut and beyond with live, unscripted panel discussions among renowned experts and celebrities, and community outreach programs including the award-winning Connecticut Youth Forum.

March 14 – Hartford Business Journal Municipal Collaboration Summit, Goodwin College

An opportunity to learn about the benefits of collaboration which save money and leverage the purchases and agreements for towns.  The event will highlight people that are already implementing positive changes.   Panel discussions, workshops and Q&A with key leaders and a panel of experts.

March 26 - Student Debt and Financial Aid: What (if anything) can we do?, Southern Connecticut State University

Sponsored by the Center for Higher Education Retention Excellence, 9AM-3PM, at Southern Connecticut State University, featuring Sandy Baum, Research Professor of Education at the George Washington School of Education and Human Development and Senior Fellow at the Urban Institute, and  panel of Connecticut financial aid directors (representing a public university, community college and private college) and a student panel.  Registration now available; limit 75 attendees.

Hartford as Global City: Immigrant Civic Engagement Initiative Gains Recognition

Hartford is quite an international city, a melting pot of cultures and backgrounds that most assume is the exclusive province of major metropolitan areas such as New York and Boston.  But in language, nation of origin, and cultural traditions, virtually every corner of the globe is represented in Connecticut’s Capitol City, and its surrounding communities.

In fact, Hartford is a popular resettlement city, with about 25 percent of the city’s population recent immigrants.  To respond to the significant need among the various immigrant communities for assistance and guidance in navigating language barriers and cultural differences and more fully integrating into their new home community, a partnership of Hartford-based organizations stepped up in a way that has proven quite effective, and is gaining national recognition.

The Hartford Public Library received funding in 2010 for an Immigrant Civic Engagement Project through the Institute of Museum and Library Services (IMLS), to develop a comprehensive program to promote immigrant civic engagement.  The initiative had two goals:

• Facilitate the transition of newly arrived immigrants into the community and build trusting relationships of mutual understanding between new and longtime residents

• Engage established immigrants in civic integration and facilitate their involvement in broader community building efforts

At the annual conference of the international Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA), hosted recently by Hartford and held at the Connecticut Convention Center, the leaders of the ground-breaking Hartford partnership were called upon to lead a session to outline their work for those who may seek to emulate it in other communities across the country.

Among the presenters was Richard Frieder, Director of Community Development & Civic Engagement within the Cultural Affairs & Public Programming Department and Center for Civic Engagement of the Hartford Public Library.  Frieder was joined by Homa Naficy, Chief Adult Learning Officer and Nancy Caddigan, Intercultural Liaison of the Hartford Public Library, and Kyle Barrette and Rebecca Thomas of the UConn School of Social Work.

Innovative Approaches, Impactful Outcomes

Their session, called “Innovative Approaches to Community Development in a Challenging Economy and Changing Society,” was well-received by conference participant from across the country.  They focused on “effectiveness, evaluation and programs,” outlining what was done and why – and how it all worked.

• They described an effort that engages immigrants and “receiving” community members, social service providers and other immigrant advocates, highlighting the importance of building networks of trusting relationships.
• The initiative provided an opportunity to address immigrant voices isolated from the mainstream, respond to language and economic barriers, and address the lack of engagement in community and civic associations.
• The program featured “cultural navigators” – some of them bilingual - and community dialogues – held at the Library’s American Place - all aimed at improving the immigrant experience in Hartford.

Most of all, it created bonds between existing members of the community – many of them retired teachers and social workers who volunteered to be “cultural navigators” – and immigrants looking to adjust to their new land.

New connections were developed between city officials, organizations and service providers to the immigrant and refugee community, and both the immigrant community and receiving community became engaged in community building.  There was also outreach to churches, community centers and other neighborhood organizations.

Over three hundred people were involved across all activities of the three year project.

The outcomes were substantial, and included the development of strong relationships, an increased awareness of immigrant issues, integration of immigrant and refugee families within their local communities, and increased social capital for immigrant as well as receiving communities.  In addition, action teams focused on new community projects, municipal and organizational investment in immigrant and refugee issues was enhanced, and a City Commission on Immigrant Affairs was established.

UConn School of Social Work students, as part of the grant-funded initiative, served as program evaluators, maintaining a rigorous evaluation of outcomes, and an audit trail of activities so that the entire project could be replicated.

At the end of the day, organizers hope that the program has effectively “changed the way that people think about immigrants – and the Capitol City.”  Hartford is a global community.  And it has produced a program that can help immigrants here and elsewhere to settle in and excel.