PERSPECTIVE: Reverse Mentoring – The Answer for Connecticut’s Seasoned Workers?
/by Frances J. Trelease The idea first caught on a couple years ago, with the popularity of the movie “The Intern.” In that film, A-list actor Robert DeNiro plays a retired professional who accepts an internship with a trendy online fashion company, to sharpen his skills and stay engaged. By the end of the film -- as you might have guessed – DeNiro earns his stripes as a valued team player who is looked to for his temperance and wisdom when chaos erupts.
The hit film brought to light the concept of reverse mentoring – millennials providing tutelage and guidance to their older counterparts in the workplace. It isn’t a new concept, but it’s rising to the surface as retired or downsized professionals seek novel ways to reenter the workforce. It plays off the “traditional” apprenticeship model, where a young trainee learns a craft or trade under the watchful eye of an older, more experienced worker. 
Jack Welsh, former CEO of General Electric, is widely credited with introducing the concept to the U.S. in 1999, when he charged his top officials with finding junior mentors to teach them the latest technologies. He was on to something, those 17 years ago.
According to U.S. Census Bureau projections, “the proportion of Connecticut’s population that is 60 and older is growing more rapidly than other sectors of the population.” The Bureau estimates that nearly 26 percent of Connecticut’s population will be 60 and older by the year 2030.
So for Connecticut’s aging workers, reverse mentoring makes good sense. Many have been phased out of jobs before they felt ready to go. Others voluntarily retired, but still have much to offer. But they face a changing work environment.
The largest hiring blocks in CT in 2016 were hospitality, transportation, financial and business services. (www.cga.ct.gov) Those fields challenge the training and skill sets of those born in the “baby boomer years” – 1948 to 1964 -- who attended college or trade school before today’s digital and electronic gadgets – nay, even basic computer systems -- were ubiquitous. For them, today’s millennials hold the key to the knowledge and skills needed to succeed in fields like social media marketing and applications development.
The younger set, in turn, gains insight into strategy, negotiation skills and “macro”’ views of the big picture. They become groomed to step into leadership roles when their time comes.
Who wins from this emerging trend? Both groups do. Intellectual property continues to be the singles biggest asset of corporations across the U.S. In Connecticut alone, service giants such as United Technologies Corp., The Hartford, and Stamford-based Deloitte rely on the best and the brightest minds to innovate, create and outpace the competition. Those best and brightest range anywhere from 25 to 75 years old.
Lisa Bonner is director of Change Management & Communications at Cigna in Hartford. In a recent TEDx talk, she spoke of the value of the younger set sharing social media and mobile technology knowledge with Cigna’s “senior leaders.” Bonner described “putting a 25 year old in the chairman’s office” a “leap of faith… but I knew we were going on to glory. It was difficult to take that step, but we did it. Once they opened up with each other, that’s when the magic started to happen.” (https://youtu.be/uCd7_0BTySY)
Michelle Manson is a blog writer for Chronus, (Chronus.com), which creates software to help run corporate mentoring programs. Manson writes that organizations such a Hewlett Packard, Ogilvy and Mather and Cisco have signed on to the concept.
She writes: “When Hartford Insurance started a reverse mentoring program in 2011, the aim was to train C-suite execs in the tools and culture of social media. With entry-level employees in their twenties as mentors, the business leaders soon began to appreciate the power of ‘searching’ for answers on the spot and they wanted others in the company to benefit from the same flexibility. As a result, they unlocked social networks that were previously off-limits to Hartford employees.”
Other benefits to reverse mentoring – improved morale and retention across the generations, not to mention colorful tweets and pings that fly across social media platforms and engage the consumer.
In Connecticut, reverse mentoring addresses just the tip of the iceberg. There’s so much more to be done. Initiatives such as the Platform to Employment in Bridgeport provide subsidies of $6,000 to qualifying employers if they bring on unemployed – often senior -- people for eight-week training internships. The hope is that those employers will hire these men and women full-time when the internships end.
And Boomer Den, LLC of Oxford, CT works exclusively with adults ages 45 and older, to fit them to internships, temp-to-hire and permanent positions around the state. In many cases, candidates show up to work ready to learn from those a generation or two younger.
Independent forecasters estimate that half our U.S. workforce will be made up by workers born in the mid-1980s or later. It’s time in Connecticut to bridge generational gaps. It’s time we take a step back – and then a solid leap forward, toward pooling our talents for mutual gain.
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Frances J. Trelease is president of Boomer Den, LLC, a Connecticut agency that empowers adult workers through internships and job placement opportunities. She may be contacted at info@boomerden.com.
PERSPECTIVE commentaries by contributing writers appear each Sunday on Connecticut by the Numbers.

The U.S. Department of Education July 2016 Data Point report from the National Center for Education Statistics includes data from the School Crime Supplement (SCS) to the National Crime Victimization Survey, a nationally representative sample survey of students ages 12 through 18, which were used to analyze trends in hate-related words. The SCS study is completed every other year.
oped by the federal Health Resources and Services Administration notes that “indirect bullying” includes “rumor spreading or encouraging others to exclude a peer.” Bullying is described as “a public health problem and requires a coordinated community response.”



FBI Special Agent Judy Eide, a 25-year veteran currently assigned to the Bureau’s New Haven Division Computer Crime squad and a coordinator of the Connecticut Chapter of InfraGard, will be one of the speakers. Also on the program is Mark Ramsey the Chief Information Security Officer for ASSA ABLOY – Americas and President of the Connecticut Chapter of InfraGard. Ramsey also teaches at Fairfield University, and previously held information security positions at Stanley Black & Decker and General Electric.
“We want this to be a must-attend event for anyone responsible for strategic technical decisions within their organization,” says Steven Bulmer, Walker’s vice president of professional services. “Tech Impact is really a self-defining event based upon the intense interest and demand from our clients, especially for information security services.”
mission,” said Ted Carroll, President of Leadership Greater Hartford. “It is important that our brand reflect the organization we have become and where we will continue to be headed in the future - making our communities better and stronger.”
For practitioners, thinking about a collaborative effort of this scope even five years ago would have been impossible. Finding money for buses for field trips, combined with the time-crunch of the classroom day and ‘teach to the test’ mentality made learning outside of school walls nearly impossible. Museum educators created one terrific program after another for school audiences, but invariably, visits dwindled. And students suffered the consequences. But as demonstrated time and time again in Connecticut’s history, state educators and historians rose to the challenge. Our story has a happy “middle” (the ending has yet to be written.) Not content with mediocrity, two groups of organizations led by people who care about Connecticut’s students approached this growing problem from two different angles.
f conversations, phone calls, deep discussions and “ah-ha” moments that paved the way to unprecedented collaboration between educators, museums, public historians and academics. If, by working together, we could build bridges of communication and access between the people who steward Connecticut’s past, and the people who have daily interaction with our students, then wonderful, magical, life-long critical skills learning would happen. And it is working.
s the state plans for the court-ordered overhaul of school funding and the creation of new standards for high school graduation and special education, I would like to offer the collective experience of this group of “power historians and educators” (yes, similarities to the Power Rangers are purposeful) as a resource for state planning.
At #296 is Glastonbury-based Fiondella Milone & LaSaracina. FML was founded in 2002 “for the purpose of providing professional auditing, tax and business consulting services to a wide range of clients and industries throughout the Northeast,” the company’s website indicates. After working together at Ernst & Young, the firm’s founding partners, Jeff Fiondella, Frank Milone and Lisa LaSaracina launched FML.
counting newsletter and the award-winning National Benchmarking Report.
The top 10 undergraduate schools to study game design were University of Utah (Salt Lake City, UT), University of Southern California (Los Angeles, CA), Rochester Institute of Technology (Rochester, NY), DigiPen Institute of Technology (Redmond, WA), Becker College (Worcester, MA), The Art Institute of Vancouver (Vancouver, British Columbia), Hampshire College (Amherst, MA), Michigan State University (East Lansing, MI), Drexel University (Philadelphia, PA) and New York University (Brooklyn, NY).
raduate schools to study game design were University of Utah (Salt Lake City, UT), University of Southern California (Los Angeles, CA), Rochester Institute of Technology (Rochester, NY), DigiPen Institute of Technology (Redmond, WA), Becker College (Worcester, MA), The Art Institute of Vancouver (Vancouver, British Columbia), Hampshire College (Amherst, MA), Michigan State University (East Lansing, MI), Drexel University (Philadelphia, PA) and New York University (Brooklyn, NY).
In addition to the expert panel on opioid abuse, there will be more than 30 presenters on public health topics, a presentation on the history of CPHA and public health in the
state, and a look forward to the future and innovations on the horizon in health research, policy, and community programs.
She seeks to broaden the national health debate to include not only universal access to high quality health care but also attention to the social determinants of health (including poverty) and the social determinants of equity (including racism). As a methodologist, she has developed new ways for comparing full distributions of data (rather than means or proportions) in order to investigate population-level risk factors and propose population-level interventions.